Help and Support for Educators

For Customer Service:

Hours of Operation: 8:00 AM to 6:00 PM Eastern Time, Monday through Friday
Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com

Find Your Learning Technology Representative

Have questions about your Createâ„¢ order?

Hours of Operation: 8:30 AM to 5:30 PM Eastern Time, Monday through Friday
Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com

For Technical support:

Hours of Operation: 9:00 AM to midnight Eastern Time, Monday through Thursday
9:00 AM to 5:00 PM, Friday
7:00 PM to midnight Eastern Time, Sunday
Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy
Purchase Order Policy
Custom Order Policy

Help and Support for Students

For Customer Service:
Hours of Operation: 8:00 AM to 6:00 PM Eastern Time, Monday through Friday
Phone: (800) 262-4729
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com
Have questions about your order? Email: Orders_MHE@mheducation.com

For Technical support:
Hours of Operation: 9:00 AM to midnight Eastern Time, Monday through Thursday
9:00 AM to 5:00 PM, Friday
7:00 PM to midnight Eastern Time, Sunday
Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy
Purchase Order Policy
Interested in a career at McGraw-Hill Education? Click here.

Help and Support for Partners/Distributors

Ordering Options for Bookstores
Return Policy
Find Your Learning Technology Representative

Partnership Opportunities:
Interested in partnering with McGraw-Hill Education? Contact us here.

Help and Support Outside the US

Hours of Operation: 8:00 AM to 6:00 PM Eastern Time, Monday through Friday (USA)
Phone: (609) 426-5793
Fax: (609) 426-7917
Email: international_cs@mheducation.com