Help and Support for Educators

For Customer Service:

Hours of Operation: 8:00 AM to 8:00 PM Eastern Time, Monday through Friday
Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com

Find Your Learning Technology Representative

Have questions about your Create™ order?

Hours of Operation: 8:30 AM to 5:30 PM Eastern Time, Monday through Friday
Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com

For Technical support:

Hours of Operation: 9:00 AM to midnight Eastern Time, Monday through Thursday
9:00 AM to 5:00 PM, Friday
7:00 PM to midnight Eastern Time, Sunday
Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy
Purchase Order Policy
Custom Order Policy

Help and Support for High School Educators

To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Hours of Operation: 8:00 AM to 8:00 PM Eastern Time, Monday through Friday
Phone: (800) 334-7344
Fax: (800) 953-8691

Ordering: orders_mhe@mheducation.com
General Inquiries: SEG_CustomerService@mheducation.com

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.

Help and Support for Students

For Customer Service:
Hours of Operation: 8:00 AM to 8:00 PM Eastern Time, Monday through Friday
Phone: (800) 262-4729
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com
Have questions about your order? Email: Orders_MHE@mheducation.com

For Technical support:
Hours of Operation: 9:00 AM to midnight Eastern Time, Monday through Thursday
9:00 AM to 5:00 PM, Friday
7:00 PM to midnight Eastern Time, Sunday
Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy
Purchase Order Policy
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Help and Support for Partners/Distributors

Ordering Options for Bookstores
Return Policy
Find Your Learning Technology Representative

Partnership Opportunities:
Interested in partnering with McGraw-Hill Education? Contact us here.

Help and Support Outside the US

Hours of Operation: 8:00 AM to 5:00 PM Eastern Time, Monday through Friday (USA)
Phone: (614) 501-5031
Fax: (609) 426-7917
Email: international_cs@mheducation.com