6th Edition | See Newer Edition

By Angelo Kinicki and Brian Williams

  • Copyright: 2013

  • Publication Date: Sep 14 2012

  • ISBN 10: 0078029546

  • ISBN 13: 9780078029547



Blending research, practical application, and imaginative writing, Arizona State University business professor Angelo Kinicki (author of Kreitner/Kinicki Organizational Behavior 10e) and writer

Blending research, practical application, and imaginative writing, Arizona State University business professor Angelo Kinicki (author of Kreitner/Kinicki Organizational Behavior 10e) and writer Brian Williams (author of Williams/Sawyer Using Information Technology 7e) have created a market-leading text through highly-readable writing, an emphasis on practicality, and a unique student-centered layout. The authors present all basic management concepts in bite-size chunks, 2-to 6-page sections to optimize student learning and emphasize the practicality of the subject matter. This text is widely praised by today’s visually-oriented students. In addition, instructors and students are supplied with a wealth of classroom-proven resources.

  • Language: English

  • Imprint: Irwin/McGraw-Hill

  • Dimension: 8.5 x 10.9

  • Page Count: 672

New Features

  • New Management in Action cases! New Management in Action cases have been added to Kinicki’s Management: A Practical Introduction! These cases provide engaging context and application of the theories presented in the chapter. Some of the new cases include: Target’s attempt to overcome the problem of “show-rooming” (Ch. 1); Carnival CEO’s failure to provide interviews after the Costa Concordia tragedy (Ch. 3); Elekrobit Corp. striving to make foreign assignments good experiences for their employees (Ch. 4); and JCPenney’s changing its competitive strategy (Ch. 6). Additional cases cover current companies such as Boeing, Verizon, and SAP.
  • Updated Manager’s Toolbox! These toolboxes open each chapter and offer readers practical advice pertaining to the chapter they are about to read to help motivate students to engage with the material
  • New Ethical/Legal Challenge boxes! Formerly entitled Ethical Dilemma, these boxes have been added to keep students engaged by the most current, relevant topics today. New example includes: Should Facebook take a more proactive approach in mentoring the children’s online privacy protection act?
  • New Example boxes! Updated example boxes can be found throughout the 6e! These boxes provide context to the material being covered in the class, so that the it is more relevant to students
  • New Chapter Sections! New chapter sections have been added for the 6e! The Uses of “Big Data” has been added (Ch. 7), which dives further into data analytics. Also, New Labor Management Issues (Ch. 9) has been added to chapter 9
  • MH Campus™ integrates all of your digital products from McGraw-Hill Education with your school LMS for quick and easy access to best-in-class content and learning tools. Build an effective digital course, enroll students with ease and discover how powerful digital teaching can be. With this program enabled, faculty and students will never need to create another account to access McGraw-Hill products and services. Learn more at
  • Inkling ebook for the iPad: McGraw-Hill’s Inkling eBooks turn the iPad tablet into a powerful platform for learning. IPad users simply download the free “Inkling” app from the iTunes App Store, which then provides Inkling eBook preview and purchasing options. Students can purchase individual chapters as well as the entire eBook. An open access chapter is available for preview. Note: purchase of the Inkling eBook does not include access to Connect or Connect Plus.
  • To purchase an eBook version of this title, visit (ISBN: 9780077526757). With the CourseSmart eTextbook version of this title, students can save money, reduce their impact on the environment, and access powerful web tools for learning. Faculty can also review and compare the full text online without having to wait for a print desk copy.
  • Correlation Guide:

    This convenient guide matches the issues in Taking Sides: Management, 4/e with the corresponding chapters in our best-selling McGraw-Hill Organizational Management, Human Resource Management, Strategic Management, Management, and International Business textbooks.

  • Correlation Guide:

    This convenient guide matches the units in Annual Editions: Management, 17/e with the corresponding chapters in four of our best-selling McGraw-Hill Management textbooks by Kinicki/Williams, Bateman/Snell, Jones/George, and Ghillyer.

  • SmartBook™—Fueled by LearnSmart—SmartBook is the first and only adaptive reading experience available today. Distinguishing what a student knows from what they don’t, and honing in on concepts they are most likely to forget, SmartBook personalizes content for each student in a continuously adapting reading experience. Reading is no longer a passive and linear experience, but an engaging and dynamic one where students are more likely to master and retain important concepts, coming to class better prepared. Valuable reports provide instructors insight as to how students are progressing through textbook content, useful for shaping in-class time or assessment. As a result the adaptive reading experience found in SmartBook, students are more likely to retain knowledge, stay in class and get better grades.

Key Features

  • Unique Layout & Formatting to Reinforce Learning: Chapter sections are arranged in easily-digestible sections, offering smaller units of study to enhance reader motivation and optimize learning. Each section starts at the top of a new page and is followed by a Major Question that addresses students’ concerns about “what am I about to learn?” This helps students read with purpose. This is followed by a brief Big Picture, which previews the section to come. The authors frequently use advance organizers, bulleted lists, and headings to help students grasp the main idea.
  • Remediation and Practice: To support various learning styles and help students see connections between concepts, this text directs students to activities online available as part of Connect: Management. Online, this text provides Interactive Application materials that reinforce concepts, help students get to know themselves through self-assessments, and help them apply what they’ve learned to interactive exercises from the Manager’s Hot Seat, Test Your Knowledge and Group Exercises Galleries.
  • Emphasis on Practicality
    The main theme of the book is practicality. The text offers a great deal of practical advice, of the sort found in the general business press, expressed in the following ways:
    • The Manager’s Toolbox opens each chapter and offers readers practical advice pertaining to the chapter they’re about to read, in order to motivate students to be more receptive to the forthcoming material
    • Practical Action boxes throughout the text also offer practical advice that the students will be able to use now and as they move into their careers
    • Self-Assessment exercises enable students to personally apply chapter content
  • Readability for Learning: Imaginative writing, research shows, greatly enhances reader recall (study by M. Graves, U. Minnesota, and W. Slater, U. Maryland). Using Brian Williams’s professional writing skills, this text employs a number of journalistic devices, such as the short biographical sketch, the colorful fact, the apt direct quote—all based on real-world sources—to make material interesting. In addition, major ideas are presented in bite-size form, with generous use of advance organizers, bulleted lists, and new paragraphing when a new idea is introduced. Key terms are printed in boldface with yellow highlighting and their definitions are printed all in boldface. The names of important management theorists and scholars also appear in boldface. Photo captions are carefully written to add substantive material and be pedagogically relevant to the information in the nearby text; often such captions conclude with critical thinking questions.
  • Entrepreneurship Coverage: Chapter 1 includes coverage of Entrepreneurship to draw students in and emphasize the importance of this topic.
  • Connect® Management is available with Kinicki/Williams, Management 6e. Connect Management is McGraw-Hill’s web-based assignment and assessment platform that connects you and your students to the coursework. Interactive Applications provided for each chapter of the textbook allow instructors to assign application-focused interactive activities, engage students to “do” management, stimulate critical thinking, and reinforce key concepts. Students apply what they’ve learned and receive immediate feedback. Instructors can customize these activities and monitor student progress. Connect Management includes LearnSmart, Interactive Presentations, and Interactive Applications.
  • LearnSmart™ ensures your students are learning faster, studying more efficiently, and retaining more knowledge. It pinpoints concepts the student does not understand and maps out a personalized study plan for success. Based on students' self-diagnoses of their proficiencies, LearnSmart intelligently provides students with a series of adaptive questions. This provides students with a personalized one-on-one tutor experience.
  • Interactive Presentations are designed to reinforce learning by offering a visual presentation of the learning objectives highlighted in every chapter of the text. Interactive presentations are engaging, online, professional presentations (fully Section 508 compliant) covering the same core concepts directly from the chapter, while offering additional examples and graphics. These presentations teach students learning objectives in a multimedia format, bringing the course to life. They are a great prep tool for students – when a student is better prepared, they are more engaged and better able to participate in class.
  • Interactive Applications provided for each chapter of the textbook allow students to “do” management, stimulate critical thinking, and reinforce key concepts. Students receive immediate feedback and can track their progress in their own report. The following types of Interactive Applications are book-specific and developed specifically for Management 6e: Video Case, Drag and Drop, Self-Assessment, Decision Generator, Case Analysis, and Comprehension Case.
  • Connect Plus™ Management gives students access to an integrated eBook, allowing for anytime, anywhere access to the textbook. With each homework problem directly mapped to the topic in the book, the student is only one click away from the textbook. The eBook also includes a powerful search function that allows students to quickly scan the entire book for relevant topics.
  • Tegrity Campus is a service that makes class time available all the time by automatically capturing every lecture in a searchable format for students to review when they study and complete assignments. With a simple one-click start and stop process, you capture all computer screens and corresponding audio. Students can replay any part of any class with easy-to-use browser-based viewing on a PC or Mac. Tegrity Campus is available stand-alone or within Connect.
  • Blackboard Partnership – McGraw-Hill and Blackboard have teamed up to simplify your life. Now you and your students can access Connect and Create right from within your Blackboard course – all with one single sign-on. The gradebooks are seamless, so when a student completes an integrated Connect assignment, the grade for that assignment automatically (and instantly) feeds your Blackboard grade center. Learn more at
  • CREATE, our Custom Textbook Option Craft your teaching resources to match the way you teach! With McGraw-Hill Create,, you can easily rearrange chapters, combine material from other content sources, quickly upload content you have written like your course syllabus or teaching notes, then personalize your book's appearance by selecting the cover and adding your name, school, and course information. Find the content you need in Create by searching through thousands of leading McGraw-Hill textbooks. Arrange your book to fit your teaching style. Order a Create book and you'll receive a complimentary print review copy in 3 – 5 business days or a complimentary electronic review copy (eComp) via email in about one hour. Go to today and register. Experience how McGraw-Hill Create empowers you to teach your students your way.
  • Assurance of Learning Ready
    Many educational institutions today are focused on the notion of assurance of learning, an important element of some accreditation standards. Management is designed specifically to support your assurance of learning initiatives with a simple, yet powerful solution. Each test bank question for Management maps to a specific chapter learning outcome/objective listed in the text. You can use our test bank software, EZ Test and EZ Test Online, or in Connect Management to easily query for learning outcomes/objectives that directly relate to the learning objectives for your course. You can then use the reporting features of EZ Test to aggregate student results in similar fashion, making the collection and presentation of assurance of learning data simple and easy.
  • AACSB Statement
    The McGraw-Hill Companies is a proud corporate member of AACSB International. Understanding the importance and value of AACSB accreditation, this text recognizes the curricula guidelines detailed in the AACSB standards for business accreditation by connecting selected questions in the test bank to the six general knowledge and skill guidelines in the AACSB standards. The statements contained in this text are provided only as a guide for the users of this textbook. The AACSB leaves content coverage and assessment within the purview of individual schools, the mission of the school, and the faculty. While Management and the teaching package make no claim of any specific AACSB qualification or evaluation, we have within Management, labeled selected questions according to the six general knowledge and skills areas.









Part 1: Introduction

Chapter 1: The Exceptional Manager: What You Do, How You Do It

Chapter 2: Management Theory: Essential Background for the Successful Manager


Table of Contents


Part 1: Introduction

Chapter 1: The Exceptional Manager: What You Do, How You Do It

Chapter 2: Management Theory: Essential Background for the Successful Manager

Part 2: the Environment of Management

Chapter 3: The Manager’s Changing Work Environment & Ethical Responsibilities: Doing the Right Thing

Chapter 4: Global Management: Managing Across Borders

Part 3: Planning

Chapter 5: Planning

Chapter 6: Strategic Management: How Exceptional Managers Realize a Grand Design

Chapter 7: Individual & Group Decision Making: How Managers Make Things Happen

Part 4: Organizing

Chapter 8: Organizational Culture, Structure, & Design: Building Blocks of the Organization

Chapter 9: Human Resource Management: Getting the Right People for Managerial Success

Chapter 10: Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager

Part 5: Leading

Chapter 11: Managing Individual Differences & Behavior: Supervising People as People

Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace

Chapter 13: Groups & Teams: Increasing Cooperating, Reducing Conflict

Chapter 14: Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader

Chapter 15: Interpersonal & Organizational Communication: Mastering the Exchange of Information

Part 6: Controlling

Chapter 16: Control & Quality Control Improvement: Techniques for Enhancing Organizational Effectiveness



About the Authors

Angelo Kinicki

Angelo Kinicki is a professor of management at Arizona State University. He received the Instructor of the Year Award for executive Education from the center for executive development in the college of business administration at ASU.

Brian Williams